FUXIONTECH · ABOUT

Overview

We give growing companies the same calibre of IT that large enterprises take for granted, delivered by people who document what they build and answer when you call.

24/7Helpdesk and after-sales careEvery day of the year, including the days most providers are closed.
NationwideOn-site coverageAcross the Philippines, not one city with a courier for everywhere else.
Under 15 minRemote response targetThe commitment for critical issues, measured rather than promised.
Fixed feePredictable monthly pricingManaged IT at a figure you agree up front, reviewed annually.
What we believe

Five things we hold to

01IT should be boring.

When technology is working, nobody notices it. That is the goal, and it is a strange thing to aim for until you have worked somewhere the opposite was true.

02One accountable partner beats five vendors blaming each other.

The network vendor says it is the ISP. The ISP says it is the firewall. You spend the week in between. We would rather own the whole answer.

03Documentation is not optional.

If we disappeared tomorrow, your environment should still make sense to whoever comes next. That is the test we hold ourselves to, and most providers fail it.

04Security is a sequence, not a product.

You cannot buy your way to safe. You fix what exposes you first, then the next thing. Anyone selling a single appliance as the answer is selling you something else.

05Priced predictably, so IT stops being a surprise line item.

A monthly figure you agreed, reviewed annually against headcount, instead of invoices that arrive because something failed quietly.

How we work

Assess, plan, deliver, support

  1. 01

    Assess

    We survey the environment before proposing anything

    Network, endpoints, licensing, and risk. No recommendations until we have looked at what you actually run.
  2. 02

    Plan

    A written scope, timeline and cost

    You approve before work starts. If the honest answer is that you need less than you asked for, that is what the plan will say.
  3. 03

    Deliver

    Scheduled around your business hours

    With documented changes, so you know what moved and when, and why.
  4. 04

    Support

    Ongoing monitoring and a helpdesk that answers

    Proactive maintenance, and someone on the other end of the phone who knows your environment.

Are we the right fit?

We work best with businesses that want a long-term partner rather than the cheapest quote this quarter. If you want the lowest bidder, we are not it, and we will tell you that on the first call rather than the third.