Talk to a real person about your IT problem
Reach out for a free quote, a support request, or a conversation about an upcoming project.
- Free 30-minute scoping call, no obligation
- 24/7 helpdesk for existing clients
- If you do not need us, we will say so
One inbox for everything
New enquiries and existing-client support both land in the same mailbox, so you never have to work out which one to use.
New enquiries
For proposals, quotes, and project scoping. Whether you know exactly what you need or just know something is not working.
Existing clients
For anything already covered by a support agreement. Raise a ticket and the helpdesk responds, including outside business hours.
When you can reach us
Three things worth having to hand
- 01
What you are running now
Rough headcount, how many sites, and whether IT is handled in-house or by a provider. This shapes the whole conversation.
- 02
What is actually going wrong
The symptom you notice, not the technical cause. You do not need to diagnose it before contacting us.
- 03
Your deadline, if you have one
An office move, a lease ending, an audit date. Dates change the sequencing entirely, so it helps to know early.
Have something more specific in mind?
If your requirement is larger than a message can carry, the specialist brief walks through your environment, constraints, and timeline.
Straight answers
Do you charge for the first call?
No. A 30-minute scoping call is free and there is no obligation. If we think you do not need us, we will say so, and that happens more often than you would expect.
We are not in Metro Manila. Can you still help?
Yes. We support clients across the Philippines and remote teams working for overseas companies. On-site work is scheduled around your location; everything else is delivered remotely.
I am an existing client with an urgent problem.
Email info@fuxiontech.com rather than using the enquiry form. Existing client requests are prioritised, and the helpdesk is staffed around the clock.
Can you take over from our current provider?
Yes, and it is usually smoother than people expect. We document what exists before changing anything, and we can work alongside an outgoing provider during a transition rather than forcing a hard cutover.