IT Outsourcing
Your entire IT function, run by us. Predictable monthly cost, no recruitment, and no single point of failure when your one IT person resigns.
One accountable team instead of a vendor list
Most growing businesses end up with an ISP, a printer guy, a web host and somebody’s nephew who set up the firewall. When something breaks between them, nobody owns it. We take the whole function and the accountability that goes with it.
- Vendor and ISP management handled on your behalf
- Asset lifecycle and licensing tracked and optimised
- Documented environment, so knowledge never walks out the door
The vendor list, before and after
- The ISP, who says the line is fine
- The printer vendor, who blames the network
- The web host, who is not the domain registrar
- The PC shop that sold you the firewall nobody configured
- And whoever set up email, if they still answer
- Every vendor and ISP managed on your behalf, with the contracts tracked
- One ticket queue with named engineers and an agreed escalation path
- One monthly report instead of five unexplained invoices
- One party actually accountable when two systems stop talking to each other
If a list of your current IT contacts takes two hands to count, that list is the project.
This is usually when we get the call
- Your whole IT function depends on one person taking annual leave
- You are paying for three overlapping support contracts and nobody can explain the overlap
- Hardware purchases happen reactively, usually the week something dies
- New staff wait days for accounts because nobody owns onboarding
From first call to steady state
- 01
Discovery
We map what you run, what you pay for, and where the single points of failure sit.
Includes licensing, contracts, and vendor terms you may be locked into. - 02
Takeover plan
A written plan for what we absorb first, and what stays with you or a specialist.
You approve the sequence before anything moves. - 03
Transition
Credentials, vendors, and monitoring move across in stages, with a rollback at each step.
Existing staff are typically redeployed, not replaced. - 04
Ongoing
Regular service reviews, budget planning, and lifecycle decisions as your headcount changes.
One accountable team instead of a vendor list.
Scope, spelled out
- 01Fully managed IT department: strategy, procurement, and support
- 02Fixed monthly retainer instead of unpredictable break-fix invoices
- 03Vendor and ISP management handled on your behalf
- 04Asset lifecycle and licensing tracked and optimised
- 05Documented environment, so knowledge never walks out the door
- 06Scales with headcount, add users without renegotiating a contract
A bad month, two ways
A server disk dies in your busiest month. An emergency call-out lands on top of the regular invoices, nobody saw it coming, and the budget conversation happens after the damage.
Monitoring flags the disk weeks earlier. The replacement is scheduled into a maintenance window you approved, on a monthly cost that did not move.
Prevention is cheaper than rescue, and it is also calmer. The retainer exists to spend the budget before the outage, not after it.
Costs that do not spike in a bad month
Break-fix means your largest IT bills land in the months you can least afford them. A fixed monthly retainer moves budgeting from guesswork to a known line item, and lets us spend money on prevention rather than emergency call-outs.
- Fixed monthly fee in place of unpredictable invoices
- Scales with headcount without renegotiating a contract
- Budget visibility for hardware and licences
Before the first call
- A decision-maker who can sign off scope and budget
- Access to contracts, licences, and vendor relationships
- An internal coordinator who knows how the business actually runs
- Your existing documentation, even if it is incomplete
Most delays in any engagement trace back to access, decisions, or content. Naming these up front is what keeps a project on schedule.
Straight answers
What happens to our existing IT staff?
In most transitions they stay and are redeployed to work that needs internal context: liaison, project work, or business systems. We are usually absorbing volume and after-hours work rather than removing people. Where a role genuinely changes, we say so during discovery rather than after signing.
Are we locked into a long contract?
Terms are agreed up front and documented. The practical lock-in in any outsourcing arrangement is transition effort rather than contract length, so we plan an orderly exit path as part of onboarding: documentation stays yours and credentials stay in your accounts.
What is not included?
Typically: new hardware and licences, major project work, and anything requiring a specialist we do not hold, such as a specific line-of-business application vendor. Those are quoted separately so there are no surprises about what the retainer covers.
How do you handle a vendor who will not cooperate?
Vendor management is part of the service. Where a supplier is obstructive we document the exchanges and escalate through their process. Occasionally a vendor relationship needs replacing, and we will say that plainly rather than quietly working around it.
How fast can the transition happen?
The takeover plan sets the sequence before anything moves, and it is driven by what is safe, not by a sales date. Credential handovers, vendor notifications and monitoring cutover happen in stages with a rollback point at each step, so speed is agreed with you, not imposed on you.
Do you replace our tools or keep them?
We keep what is working and say plainly what is not. Replacement is a recommendation with a cost and a reason, not a default – many clients run their existing systems for years under management with better uptime and fewer surprises.
Services that pair with this one
Who this is for
Businesses past the "a guy we know" stage: 15-100 people, real infrastructure, and leadership that wants IT decided once a month, not every time something blinks.
Companies whose IT knowledge lives in one person’s head – and who would rather hand it over orderly than at a resignation.
Anyone who wants a supplier that never pushes back. We will tell you when a plan is a bad idea, in writing, before it costs you – that is the accountability you are buying.
Ready to start?
Tell us what you are working with and we will tell you plainly what it takes. No obligation, no pressure.