Network Design & Support
Networks engineered for the building you actually have: secure, fast, redundant and documented. Not a box dropped off with default settings.
This is usually when we get the call
- Nobody has a current diagram of how the network is actually wired
- The guest WiFi shares a network with your finance systems
- A single failed link takes the whole office offline
- Every change is done live, because there is no test environment
Designed around your building, not a reference diagram
Warehouse racking and steel walls behave nothing like an open-plan office, and a network drawn on a template will not survive either. We survey the space first, then design switching, routing and wireless for the building you actually occupy.
- Site survey and heat-mapping before mounting
- VLANs and QoS designed for voice and data together
- Redundancy so a dead link is not downtime
Documentation as a deliverable, not a favour
When the person who built your network leaves, the knowledge usually leaves with them. As-built records, addressing plans and diagrams are handed over as part of the job, so the next engineer starts with information rather than detective work.
- As-built documentation and network diagrams
- Firewall rules audited and explained
- VPN access for remote staff, configured and tested
From first call to steady state
- 01
Survey
We walk the site, check existing cabling and switching, and heat-map wireless coverage.
Everything downstream is based on measured conditions, not assumptions. - 02
Design
Addressing, VLANs, routing, and wireless placement documented before any hardware is ordered.
You see the design and the bill of materials together. - 03
Implementation
Work scheduled around your operating hours, with each change reversible.
Cutovers are planned for quiet windows, not peak hours. - 04
Handover
As-built diagrams, addressing plans, and credentials handed over with a walkthrough.
Your next engineer starts with information, not detective work.
Typical shape of a single-floor office project: survey in week one, design and bill of materials by week two, installation across one or two quiet windows. Multi-site rollouts are phased the same way, so each stage is signed off before the next begins.
Quiet networks versus noisy ones
- Guests on their own lane that cannot see the tills or the printers
- Cables labelled, switches mapped, so a fault is a lookup, not an adventure
- One person (us) who can name every device on it – and does, monthly
- ‘Just unplug it and wait’ is the official fix for half the office
- The password is on a sticky note and shared with the courier
- Nobody knows what the mystery box in the comms room does, and nobody dares unplug it
Networks are invisible until they fail – the design work is what decides whether that moment is a reboot or a lost day.
Scope, spelled out
- Site survey and heat-mapping before a single access point is mounted
- Switching, routing, VLANs, and QoS designed for voice and data
- Segmented guest and corporate networks for real isolation
- Firewall deployment, rule auditing, and VPN for remote staff
- Redundancy and failover so a dead link is not downtime
- As-built documentation and network diagrams you keep
Before the first call
- Site access outside or around operating hours
- Any existing diagrams, even if you suspect they are out of date
- A list of systems that must not go down during the work
- Approval on the design and bill of materials before ordering
Most delays in any engagement trace back to access, decisions, or content. Naming these up front is what keeps a project on schedule.
Straight answers
Do we have to replace all our existing equipment?
Not usually. We assess what is serviceable and what is a genuine risk, then replace in stages. Anything we recommend replacing comes with the reason: end of support, insufficient capacity, or a specific failure mode.
Will the work disrupt our office?
Most changes are scheduled outside operating hours, and cutovers are planned with a rollback at each step. Some work, such as cabling, needs physical access during the day. That is flagged in the schedule rather than discovered on the morning.
What documentation do we get?
As-built diagrams, addressing and VLAN plans, credentials, and a record of what changed and why. It is handed over as part of the job. The point is that your next engineer, whether internal or a replacement for us, starts with information.
What about security?
Segmentation, firewall rules, and remote access are part of network design. Where a requirement needs a dedicated security specialist, we will say so and recommend one rather than stretching scope we cannot properly cover.
Can you work with the cabling that is already in the walls?
Usually yes – we test and document what exists and replace only what fails certification. Rewiring an office is a last resort, not a default; most ‘bad networks’ are a switching and configuration problem wearing a cabling costume.
What happens after handover if something breaks?
Support continues only if you want it: monitoring, changes and fault response are available as a monthly agreement. If you would rather run it in-house, the handover documentation is written so your team – or another provider – can take it over cleanly. The choice stays yours and is not locked in at project start.
Services that pair with this one
Who this is for
Offices where the wifi is a running joke and nobody can say why.
Businesses planning a move, a floor refit, or a headcount jump and wanting the network planned once, properly.
Anyone wanting a diagram e-mailed over without a site survey. Networks are physical; the audit is physical.
Ready to start?
Tell us what you are working with and we will tell you plainly what it takes. No obligation, no pressure.